1. Introduction

Augility ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web-based application and services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• • Account registration information (name, email address, company name)
• • Customer interaction data (applications, appointments, cases, feedback, surveys)
• • Communication data when you contact us for support
• • Payment information processed through secure third-party payment processors

2.2 Automatically Collected Information

We automatically collect certain information when you use our services, including:

• • Log data (IP address, browser type, access times, pages viewed)
• • Device information (device type, operating system)
• • Usage data (features used, time spent, click patterns)

3. How We Use Your Information

We use the information we collect to:

• • Provide, maintain, and improve our services
• • Process transactions and send related information
• • Send technical notices, updates, and support messages
• • Respond to your comments, questions, and requests
• • Monitor and analyze trends, usage, and activities
• • Detect, prevent, and address technical issues and security threats

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• • Service Providers: With third-party vendors who perform services on our behalf
• • Legal Requirements: When required by law or to protect our rights
• • Business Transfers: In connection with a merger, acquisition, or sale of assets
• • With Your Consent: When you have given us explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it.

7. Your Rights and Choices

You have the right to:

• • Access and receive a copy of your personal information
• • Correct inaccurate or incomplete information
• • Request deletion of your personal information
• • Object to processing of your personal information
• • Request restriction of processing
• • Data portability
• • Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our service, you consent to the transfer of your information to these facilities.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@augility.co.za
Or through our contact page.